Education and Outreach Board of Directors

Corporate Practitioners

Susan Forgie
Vice President of Customer Experience and Digitalization for ASSA ABLOY Hospitality

Paula Masters
CEO and President, Fatboy USA

Barbara Porter
Executive Director, Advisor, Customer Practice, Ernst & Young LLP

Gina Valenti
Vice President, Brand Hospitality – Focused Service Brands, Hilton

Engagement Solution Providers

(representing founding and other sponsors)

Paula Godar
Vice President, Marketing & Communications, Maritz Motivation Solutions

Jeff Grisamore
President, EGR International

Jim Dittman
President, Dittman Incentive Marketing

Mike Hadlow
President, Engagement Technology LLC


Gary Rhoads, Stephen Mack Covey Professor of Marketing & Entrepreneurship, Department of Business Management, Brigham Young University


Rodger Stotz, Chief Research Officer, Incentive Research Foundation