How to Achieve ISO 10018 Certification for Employers and Solution Providers

Enterprise Engagement: The Textbook

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The working group that manages ISO 9001 has determined that human capital management is critical to quality management success. For the first time, it has added new clauses to ISO 9001:2015 effective this year and created new standards 10018 to provide detail on requirements on human capital management applicable to 16 ISO standards incorporating the Annex SL management system or any organization of any type. The International Center of Enterprise Engagement (ICEE) at the Healthcare Management Institute of the University of Texas Medical Branch has created the first ISO 10018 certifications for organizations and solution providers. The EEA provides the training for the professionals whose services will be needed by organizations seeking ISO 10018 certification. Here are the steps for achieving ISO 10018 certification for employers and solution providers.

Benefits of Certification include:

  • Ability to demonstrate a commitment to people in business that provides proven financial benefits and a better stakeholder experience.
  • Application of a practical framework that can improve organization-wide performance and satisfaction, and support concrete sales, marketing, human resources, community, and other goals through the more effective use of current resources.

1. For Professionals/Practitioners Seeking EEA Advanced Engagement Practitioner Certification to Support Solution Providers and Employers Seeking ISO 10018 Certification

To achieve professional certification necessary to an employer or solution provider seeking ISO 10018 certification, practitioners are required to:

Step 1: Join the EEA at EEA.tmlu.org as an individual or corporate member to access the training platform.

Step 2: Earn the Certified Engagement Practitioner through an online test; achieve the Advanced Engagement Practitioner level through an additional online test on ISO 9001 and ISO 10018.

Step 3: Develop a written engagement business plan, and audit to back it up.

Cost: $125 for individual annual membership; $500 for annual corporate membership, and $1,200 for the Advanced Engagement Practitioner certification process, updated at a cost of about $900 every three years, plus $160 to purchase ISO 9001 standards. The EEA subtracts at least $180 from these fees for EEA members who attend ISO 9001/ISO 10018 Quality People Management training.

Estimated time commitment: CEP: A week to read Enterprise Engagement: The Framework textbook and complete the online modules and tests. AEP: Several days or so to read the ISO 9001 standards and take the online test. About 5 days to write up an Engagement plan and provide a detailed audit of it.

2. For Employers Seeking to Become ISO 10018 Certified

Step 1. Employ or contract with at least one person who has achieved the Enterprise Engagement Alliance’s Advanced Engagement Certification (See above).

Step 2. The ICEE conducts a gap analysis to help the organization determine what it has to do to pass an audit.

Step 3. Once the organization is confident it has the process and documentation in place, an on-site audit is conducted involving senior and line management involved with the engagement process as well as a “tracer” audit to meet with employees and customers when appropriate.

ICEE Audit Costs for ISO Certification: Starts at $5,000 every three years based on company size, plus travel for auditor. Optional use of ISO 10018 logo is $3,500 per year.

Estimated Time Commitment: One or two days of management time for the audit, except up to five days for large firms.

3. For Solution Provider Companies Seeking to Become ISO 10018 Certifiers or Developers—

Step 1. Achieve a Provisional ISO 10018 certification by employing or contracting with at least one person who has achieved the Advanced Engagement Certification (See above).

Step 2. An ICEE auditor conducts an interview with the AEP certified consultant and senior management to assess overall understanding of the process.

Step 3. An ICEE auditor accompanies your certified employee on an audit or development process.

ICEE Audit Costs for ISO Certification: Starts at $2,500 every three years based on company size, plus travel for auditor. Optional use of ISO 10018 logo is $3,500 per year.

Estimated Time Commitment: Little extra time: the auditor accompanies the process auditor or developer.

CONTACT:  Bruce Bolger, Enterprise Engagement Alliance at Bolger@TheEEA.org; 914-591-7600, ext. 230.

Training and Support

Live: ISO 9001 and ISO 10018 Quality People Management: Enterprise Engagement in Action, May 7-8, Galveston, one hour south of Houston. Part of Engagement World, May 7-9, offering certification and exhibits in multiple areas of engagement.

In Print: Enterprise Engagement: The Roadmap 4th Edition, How to Achieve Organizational Results Through People and Quality for ISO 10018 Certification. 
The first and most comprehensive book on Enterprise Engagement and the new ISO 9001 and ISO 10018 quality people management standards.

Online: The Enterprise Engagement Academy at EEA.tmlu.org, providing the only formal training on Enterprise Engagement and the new ISO 9001 and ISO 10018 quality people management standards. Provides preparation for professionals to support organizations seeking ISO 10018 employer or solution provider certification.

News, how-to, and reference: ESM (Engagement Strategies Media) at EnterpriseEngagement.org.

The Engagement Agency at EngagementAgency.net provides advisory services and support for both employers and solution providers seeking to profit from ISO 10018 quality people management principles.